cricex Terms and Conditions

General Provisions

These terms and conditions serve as a legal agreement between the cricex platform and its users. By accessing cricexlogin.cam, creating an account, or using any service, you are considered to have agreed to the full content of these terms.

cricex is an online gaming and betting platform that provides slots, live casino, fishing games, and various sports betting services including cricket for Bangladeshi users. These services are intended for adults only, and use of this platform by anyone under the age of 21 is strictly prohibited.

These terms apply in both English and Bengali. In case of any conflict in interpretation, the Bengali version shall take precedence. cricex keeps the latest version of these terms published on the site and users are advised to review them regularly.

1.1 Definitions

• "Platform" refers to cricex's website, mobile application, and all related services.
• "User" or "You" refers to any person who is registered or intending to register on the platform.
• "Account" refers to the personal profile created in the user's name.
• "Funds" refers to the amount of money held in the user's account.
• "Bonus" refers to additional benefits granted by cricex under specific conditions.

Eligibility and Registration

To open an account on cricex, applicants must meet the following eligibility requirements. If any one of these conditions is not met, the application will not be accepted and an existing account may be suspended.

2.1 Age Requirement

Applicants must be at least 21 years of age to register. A copy of a national ID card or passport may be requested at any time as proof of being 21+. Providing a false age will result in immediate account closure and funds may be forfeited.

2.2 Single Account Policy

Only one account may be opened per person, household, device, or IP address. If multiple accounts are created or detected, all associated accounts will be suspended and bonuses along with any earned funds may be forfeited.

2.3 Accuracy of Information

All information provided at registration must be accurate, complete, and up to date. Any discrepancy found in name, mobile number, date of birth, or payment details may cause delays in the verification process or result in account suspension.

2.4 Keeping Contact Details Updated

If a mobile number or any other contact information changes, the user is responsible for updating it from the profile settings. cricex will not be liable for any issues arising from outdated information.

Account Management

Every account is entirely personal. Sharing login credentials — username and password — with anyone else or granting access to a third party is strictly prohibited.

3.1 Login Security

Passwords should be at least eight characters long and preferably include numbers and special characters. If you suspect unauthorised access to your account, contact the cricex support team immediately. Use live chat or email to reach support — available 24/7.

3.2 Account Verification (KYC)

cricex may conduct an identity verification (Know Your Customer) process at any time when required. A scanned copy of a national ID card, passport, or other documents may be required when processing a withdrawal request or when a certain transaction threshold is exceeded. If documents are not submitted within the specified timeframe, the account may be temporarily restricted.

3.3 Self-Regulation of Account

A user may request to temporarily pause or permanently close their account. Responsible gaming tools can be used to set deposit limits, loss limits, or session time controls.

Financial Transactions

All financial transactions on cricex are conducted in Bangladeshi Taka (৳). The following rules apply to both deposits and withdrawals.

4.1 Deposits

The minimum deposit amount is ৳500. Accepted payment methods are: bKash, Nagad, Rocket, and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank). Funds will be reflected in the account once the deposit is successful.

Deposits from third-party accounts are not accepted. The payment method must be registered in the user's own name. If this rule is violated, the funds will be returned and the account will be placed under review.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. If verification is not completed, there may be a delay in processing the withdrawal.

Withdrawals must be made using the same payment method used for the deposit. If you wish to use a different method, a request can be made through support.

4.3 Currency and Conversion

All transactions are conducted in Bangladeshi Taka (৳). This platform does not support transactions in cryptocurrency or foreign currency.

Bonuses and Promotions

cricex offers various bonuses and promotional offers. Each offer has its own conditions, which are considered part of the main terms and conditions.

5.1 Welcome Bonus

Newly registered users will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 adds a ৳1,500 bonus for a total balance of ৳2,500; in this case the wagering requirement is ৳1,500 × 10 = ৳15,000 in bets to be completed. Bonus funds cannot be withdrawn before wagering the bonus amount 10 times.

The welcome bonus is provided only once per new user. Creating multiple accounts or any fraudulent activity to claim bonus benefits will result in account forfeiture.

5.2 General Bonus Rules

• Bonus funds and deposited funds are tracked separately.
• Bonuses cannot be withdrawn without meeting the wagering requirements.
• If the conditions are not met within a specified period from the date the bonus is received, the bonus may be cancelled.
• Bonus bets may not apply to certain games — the list of eligible games will be stated on the promotions page.
• cricex reserves the right to change or cancel any promotional offer.

5.3 VIP Program and Cashback

Regular users are automatically enrolled in the cricex VIP program. There are three tiers — Bronze (up to 0.3% weekly cashback), Silver (up to 0.5%), and Gold (up to 0.8%). Cashback is calculated on the total net loss for the week — that is, the amount remaining after deducting total winnings from total losses, at the applicable rate. Example: a Silver member with a weekly net loss of ৳20,000 will receive ৳20,000 × 0.5% = ৳100 cashback.

Gaming and Betting Rules

6.1 Game Results

All games are operated through RNG (Random Number Generator) technology from registered software providers. Results are entirely random and cannot be predetermined. If a game remains incomplete due to a technical error, cricex will resolve the matter in accordance with its standard policy.

6.2 Sports Betting

Bet outcomes depend on the official announcement of the relevant sports authority. Specific rules apply to cricket and football bets in cases where a match is cancelled or postponed. If a BPL, IPL, or T20 World Cup match does not complete the scheduled overs, the bet may be voided.

6.3 Multi Bet

Multiple events can be combined in a multi bet. However, if one selection loses, the entire multi bet is considered void. In a multi bet, the combined odds are calculated by multiplying the decimal odds of each selection together.

6.4 Bet Amendment

Once a bet is confirmed, it generally cannot be changed, cancelled, or reversed. In certain cases where a "Cash Out" option is available, it may be used to settle the bet before the match ends.

Prohibited Activities

Any of the following activities are strictly prohibited on the cricex platform. Violating these prohibitions will result in immediate suspension or permanent closure of the account, and funds may be forfeited where applicable.

• Money laundering or depositing funds obtained from illegal sources.
• Operating multiple accounts for the purpose of claiming bonus benefits.
• Using bots, automated software, or artificial intelligence to play games.
• Placing bets with prior knowledge of game outcomes or participating in match-fixing related activities.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Conducting transactions using another user's identity.
• Harassing the support team or other users through abusive, threatening, or offensive behaviour.

If suspicious activity is detected, cricex may place the relevant account under review without prior notice.

Limitation of Liability

cricex strives to provide the highest quality service, however liability cannot be accepted in the following situations:

• If a game or bet remains incomplete due to internet disconnection.
• If loss occurs due to a problem with the user's device or software.
• Due to delays or errors by a third-party payment provider.
• If service is disrupted due to unexpected technical events, natural disasters, or other unavoidable circumstances.
• If unauthorised access to the account occurs as a result of the user sharing their own login credentials.

cricex will not be liable for indirect losses, loss of earnings, or loss of business opportunity in any circumstance.

Account Closure and Termination

9.1 At the User's Request

Any user may request to close their account at any time through the support team. Remaining funds may be withdrawn according to the applicable rules before the account is closed, however any bonus that has not met its conditions will be cancelled.

9.2 At cricex's Initiative

cricex may suspend or permanently close any account in cases of terms violation, suspicious activity, or failure to complete verification. To appeal such a decision, a written explanation must be sent to the support team by email.

9.3 Inactive Accounts

If there is no transaction or login for an extended period (generally 12 months), the account may be marked as inactive and the applicable policy will apply to any remaining funds. The user will be notified by email in advance.

Dispute Resolution

For any dispute or complaint, first contact the cricex support team via live chat or email. Most issues can usually be resolved at the support level. If the issue is not resolved through support, a formal review can be requested.

The deadline for submitting a dispute is within 30 days of the incident. Complaints submitted after this period may not be considered.

The FAQ and troubleshooting page has answers to many common issues, which it is useful to check before raising a dispute.

Data Privacy

cricex follows a separate policy for collecting, storing, and using users' personal information. The cricex Privacy Policy explains in detail — what information is collected, how it is stored, and when it may be shared with third parties.

Users' financial and personal information is kept secure through SSL encryption and other security measures. Information is not used for marketing purposes without the user's explicit consent.

Users may request correction, deletion, or transfer of their own data. Such requests must be submitted through the support team.

Changes and Termination

cricex reserves the right to update these terms and conditions at any time. Users will be notified of significant changes via their registered email or site notifications.

Continuing to use the platform after any changes will be taken as your automatic agreement to the new terms. If you do not agree to the new terms, you always have the option to close your account.

12.1 Applicable Law

These terms and conditions will be governed in accordance with the applicable legal framework for their interpretation and enforcement. If legal advice is needed on any matter, it is recommended to seek assistance from a qualified legal professional.

12.2 Contact

If you have any questions or comments about these terms and conditions, contact us via 24/7 live chat or email. The support team is able to assist in both Bengali and English. For more information about cricex, visit our detailed About Us page.