cricex Responsible Gaming Guidelines
So that entertainment never becomes a burden — cricex provides multiple protection tools and clear information for all players. On this page you will learn how to set your own gaming limits, what signs to watch out for, and where to get help if needed.
Gaming is Entertainment, Not an Obligation
Casino games and sports betting are primarily a form of entertainment. Most people play occasionally with full control and spend a reasonable amount of money. In some cases, however, gaming stops being just entertainment and can gradually become a problem.
cricex has always believed that responsible gaming is not just a matter of rules — it is a mindset. If you read our Terms and Conditions, you will see that responsible gaming requirements are clearly stated from the moment you register on the platform. Every player has a responsibility to understand their own limits — and staying within those limits is the mark of good judgement.
On this page we will cover three key areas: first, the tools and settings to keep yourself protected; second, warning signs of problem gambling; and third, how to get help when needed.
Remember: gambling is never a reliable source of income. Winning and losing are both part of the game — and chasing losses by placing bigger bets is a dangerous pattern of thinking.
The 21+ Age Requirement
Access by minors is strictly prohibited
The minimum age to participate in any form of betting or casino activity on cricex is 21. Age is verified at the time of account creation and identity documents may be requested at any time. Accounts found to belong to minors will be closed immediately.
If there are younger members in your household, keep your device and account secure. Never share your password and use device lock. Do not forget to log out of your cricex account — especially on shared devices.
- Providing the correct date of birth at registration is mandatory
- Identity verification may be requested at any time
- Operating an account on behalf of a minor is prohibited
- Use parental control software to prevent access by minors
Self-Control Tools and Limit Setting
cricex account settings include several tools that let you manage your own gaming activity.
Set a Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once this limit is reached, the system will not accept further deposits.
Loss Limit
Decide in advance how much loss you can accept within a given period. When the limit is reached, your session ends automatically.
Session Time Limit
Set in advance how many hours you want to play in one session. When the time is up, the system will prompt you to take a break.
Temporary Break (Cool-Off)
If you want to take a break for a few days, activate a cool-off period. During this time you will not be able to log in to your account.
Self-Exclusion
If you need a longer break, submit a self-exclusion request. Your account can be kept fully inactive for anywhere from 6 months to 5 years.
Reality Check Notifications
At set intervals, the system will remind you how long you have been playing and how much you have spent.
To activate these tools, go to the Settings section of your account or contact our 24/7 live chat. Our FAQ section also has detailed information about these tools.
When Should You Be Cautious?
If you notice any of the signs below, it means gaming may be becoming a problem. Be honest with yourself.
Restlessness When Not Playing
Feeling uncomfortable, irritable or anxious when you cannot play is a clear sign of addiction.
Gambling with Essential Money
Using money meant for household expenses, repaying debts or emergencies to place bets is a serious warning sign.
More Bets to Cover Losses
A tendency to repeatedly place larger bets after a loss in an attempt to recover what was lost.
More Signs That Mean You Should Stop
- Hiding or lying to family or friends about how much you gamble
- Continuing to play while neglecting work, studies or family responsibilities
- Prioritising gaming over sleep, food or relationships
- Taking out loans or selling assets to fund gambling
- Repeatedly trying to quit gambling but failing
- No longer enjoying gambling as much unless the stakes are higher (increased tolerance)
Seeking Help When Needed Is Not a Weakness
Acknowledging a problem and asking for help takes courage. Support is available through any of the options below.
cricex Live Chat and Email
Contact our support team directly for setting limits, self-exclusion or any other concerns. The service is available in both Bengali and English. Email: [email protected]
Talk Openly with Family
Open up to a trusted family member. The support of someone close to you is the most powerful tool for recovery.
Mental Health Counsellor
Visit a professional counsellor or psychologist. Mental health centres in Bangladesh provide effective support for addiction.
Practical Steps to Protect Yourself
If you feel gaming is getting out of control, take action now without delay. First, log in to your cricex account and activate self-exclusion or a cool-off period. Then talk to a family member or contact a professional mental health specialist. The sooner the problem is identified, the easier it is to resolve.
To learn more about cricex and our values, read our About Us page. Our Privacy Policy also explains in detail how your personal information is kept safe.
Core Principles of Responsible Gaming
Following these simple principles keeps gaming within the bounds of entertainment at all times.
- Decide in advance how much you will spend and do not go beyond that limit
- Remember — treat losses as a cost, do not try to chase them
- Stay away from gaming when you are stressed, sad or angry
- Take regular breaks — do not play for hours on end without stopping
- Never bet with credit or borrowed money
- Even after a big win, play with a plan rather than getting carried away
- Keep other forms of entertainment in your life — gaming should not be your only one
- Avoid gambling while under the influence of alcohol or anything else