cricex FAQ — Account, Deposit and Gaming Support

Click the "Forgot your password?" link on the login page. Enter the email or mobile number you used during registration and an OTP will be sent to you. Use that OTP to set a new password. The whole process is done within a few minutes. If the OTP does not arrive, check your spam folder or contact cricex support.

First make sure Caps Lock is off and that your username or email is entered correctly. Multiple failed attempts may temporarily lock your account — in that case wait a while or reset your password. If the problem persists, let cricex live chat know; the support team will help quickly.

Yes, when you log in from a new device for the first time, cricex may send a verification code to your registered email or mobile number. This is for extra security. Complete the login by entering the code. The next time you use the same device this step will not be needed.

No. Only one account per person is allowed at cricex. Creating multiple accounts using the same name, mobile number or payment account may result in all of them being permanently closed and any balance held being forfeited. Read the terms and conditions page for details.

A National ID card (NID) is the most widely accepted document. If you do not have an NID, a passport or driving licence is also accepted. The document must be clear and must not be expired. Take a photo or scan it and upload — make sure the image is fully visible and not blurry or partially covered.

Yes, this is very important. The name on your cricex account must exactly match the name on your bKash, Nagad, Rocket or bank account. If the names do not match, your withdrawal may be held. So enter your name carefully during registration.

Yes. All uploaded documents are transferred via SSL encryption and stored on secure servers. They are not shared with any third party — they are used only for identity verification. You can read the privacy policy page for more details.

If verification fails, the reason is usually communicated by email or account notification — for example, a blurry image, an expired document or a name mismatch. Fix the issue and upload a new image. If problems keep occurring, get help from cricex live chat or email support.

Yes. cricex's support team helps in both Bengali and English. For Bangladeshi players, communicating in Bengali is the most convenient. Send a message on live chat or email — you will receive a reply in whichever language you write in.

cricex offers two support channels:

• Live chat: chat directly on the site — this is the most effective way to get an immediate response.
• Email: contact by email for detailed issues or when sending documents.

Both channels offer support in Bengali and English.

Yes. cricex's live chat and email support are active seven days a week, twenty-four hours a day. There are no breaks at night or on holidays. So feel free to reach out whenever you run into a problem.

cricex does not currently offer phone support. Use live chat or email for help — both channels provide fast and effective responses. Live chat usually gets you a resolution in the shortest time.

Teen Patti is a three-card game where each player plays against the dealer — the stronger hand wins. Andar Bahar is simpler: one card is revealed, then you bet on Andar (inside) or Bahar (outside) — which side will get a matching card first. Both games are very popular in Bangladesh.

Live roulette has a spinning wheel with numbers from 0 to 36. You can bet on a specific number, a colour (red/black), odd/even, or groups of numbers. There is a set amount of time to place bets before the dealer releases the ball. Betting on a single number pays the most but the chance of winning is relatively lower.

Yes. cricex's live casino works well on both mobile browsers and the app. Use a good internet connection (4G or Wi-Fi) to keep the video streaming smooth. Go to the cricex Casino section to browse live dealer games directly.

Yes. cricex is built with Bangladeshi players in mind. The live dealer section features games from various studios including Evolution, Pragmatic Play Live and Ezugi. You can log in to your account from any device in Bangladesh and start playing right away.

cricex does not charge any deposit fees of its own. However, your mobile banking service (such as bKash or Nagad) may apply its own transaction charges according to its terms — that is determined by the respective service, not cricex. Check the charges in your mobile banking app before depositing.

After logging in, go to the deposit option and select bKash. Enter the cricex payment number shown on the screen into "Send Money" or "Payment" in your bKash app, enter the amount and confirm with your PIN. Once the transaction is complete, save the transaction ID or reference number — you may need it later.

There are four deposit methods at cricex:

• bKash — the most popular mobile banking in Bangladesh
• Nagad — the mobile financial service of the postal department
• Rocket — Dutch-Bangla Bank's mobile banking
• Bank Transfer — from major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank

The minimum deposit is ৳500 for all methods.

Deposits made via bKash, Nagad or Rocket are usually added to your cricex account balance within a few minutes. Bank transfers may take a little longer. If your balance has not appeared a long time after depositing, contact support on live chat with your transaction ID.