cricex Privacy Policy

Last Revised: January 2025

Section 01

Introduction and Scope

This privacy policy applies to all users of the cricex platform. When you create an account on cricex, play games, place bets, or use any service, you agree to the terms of this policy. The main purpose of our policy is to inform you how your information is used and what your rights are.

This policy applies to the cricex website, mobile application, and all related services. The platform is for users aged 21 and above — minors are not permitted to use the service.

For any questions about the terms mentioned in this policy, contact our support team directly. Further related details are also available on our Terms and Conditions page.

Section 02

What Information We Collect

cricex collects user information in several ways. The types of information collected are described in detail below:

2.1 Information Provided Directly

When you create an account or carry out any activity on cricex, the following information is received by us:

Full name and date of birth
Username and password (stored in encrypted form)
Mobile number and email address
National ID or passport details (for identity verification)
Financial transaction details: bKash, Nagad, Rocket, bank account information

2.2 Automatically Collected Information

Some information is collected automatically while using the platform:

IP address and device identifier
Browser type and operating system
Page visit and session activity logs
Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, information may be verified with trusted third parties for the purpose of identity verification or fraud prevention. This process is always carried out within a legal framework.

Section 03

Purpose of Using Information

Information collected on cricex is used only for the purposes listed below. Personal information is never sold or transferred to third parties without authorisation.

Account Management: Information is used to create, verify and keep your account secure.
Financial Transaction Processing: To complete deposits and withdrawals securely and to monitor transactions within a minimum limit of ৳500.
Customer Support: Relevant information is used to resolve your issues via live chat and email.
Security and Fraud Prevention: To detect unauthorised use of accounts and suspicious activity.
Legal Compliance: Storing and providing information in accordance with applicable law.
Service Improvement: Analytical work to improve the functionality and usability of the platform.
Personalised Experience: To recommend games and offers based on your preferences.

Section 04

Information Storage and Security Measures

cricex gives the highest priority to the security of your information. Our systems are managed with industry-standard security technology.

4.1 Technical Security

SSL/TLS Encryption — all data transfers are conducted over secure connections.

Passwords are stored in hashed form only — our staff cannot view them directly either.

Server data is backed up regularly and protected from unauthorised access.

Regular system audits are conducted to check for security vulnerabilities.

4.2 Data Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, certain information is kept for a defined period to meet legal obligations. Once that period has passed, the information is securely deleted.

Section 05

Cookies and Tracking Technologies

The cricex website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types and Purposes of Cookies

Essential Cookies: Required for the core functionality of the platform — maintaining login sessions and ensuring form security.
Functional Cookies: For remembering your preferred language, theme and settings.
Analytics Cookies: Used to monitor site usage and improve the service.
Security Cookies: To detect and prevent suspicious activity.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform services to not work properly.

Section 06

Sharing Information with Third Parties

cricex does not sell your personal information. However, in the limited circumstances below, certain information may be shared with specified third parties:

Payment Processing: Necessary information is shared with the relevant payment providers to handle bKash, Nagad, Rocket and bank transfers.
Identity Verification Services: With trusted KYC service providers for account verification.
Legal Obligations: Information may be provided upon a court order or a valid request from a government authority.
Fraud Prevention: To assist in the investigation of cybercrime.

            
            Any third party with whom information is shared is contractually bound to maintain the same standard of data protection.
          

Section 07

Your Rights and Controls

Every user registered on the cricex platform has the following rights regarding their own information:

7.1 Right to View Information

You can view and verify the information stored in your account at any time. Requests to correct inaccurate information can be made through customer support.

7.2 Right to Correct Information

If there is any error in your name, mobile number or address, you can request a correction. Changes to information related to identity verification may require an additional verification process.

7.3 Right to Close Account

You may request to close your account at any time. However, even after closure, certain information will be retained for a defined period to meet legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe through account settings or customer support. Essential account-related messages (transaction confirmations, security alerts) cannot be turned off.

Section 08

Protection of Minors

cricex strictly follows a 21+ age policy. Information of any person under 21 years of age is not knowingly collected or processed.

If a minor has created an account using a false age and this comes to our attention, that account will be closed immediately and the related information will be deleted.

To ensure responsible and safe gaming, it is important for all users to read our Responsible Gaming guidelines.

Section 09

Policy Changes and Updates

cricex reserves the right to update this privacy policy when necessary. Users will be notified of any significant changes via email or account notification.

Updated policies take effect from the date of publication. Continued use of the platform after changes means you have accepted the new policy. If you object to any change, you have the right to close your account.

If you have questions about the details of our policies, you will find answers to many topics on our general Frequently Asked Questions page.

Section 10

Contact and Complaint Resolution

If you have any questions, concerns or complaints about this privacy policy, please contact us. Our team provides support in Bengali and English seven days a week, twenty-four hours a day.

Live Chat: You can reach us directly via live chat from any page on the website — the fastest method.

Email: [email protected] — send an email for detailed written complaints or requests to correct information.

After receiving a privacy-related complaint, an initial response is usually provided within 3–5 business days. Complex matters may take longer and you will be kept informed in such cases.